On Cinema and Theme Parks (part 1)

My BookDo you love learning about the magic of movies and theme parks? So do I! Living in Tampa, I am surrounded by some of the world’s top destination white sand beaches and exciting theme parks just up the road. As a passholder to Disney World, Universal Studios, Busch Gardens, and SeaWorld, I frequent the parks nearly as often as I go the cinema. Having spent a great deal of time working in independent film, working for three years at Disney World, and now as a cinema and theme park critic, I have a great deal of passion for both storytelling mediums. And the amazing thing is that there is such a fantastic and symbiotic relationship between the two. Hence why I spent my Master’s program at the University of South Florida studying the place at which both converge. Specifically, I researched the elements of narrative, spectacle, pleasure, character, setting and more in terms of how they correspond with one another. Whether that is taking a movie and developing it into an attraction or taking an attraction (or entire section of a park) and developing it into a movie. Both are powerful means of conveying a story or message. I delve into what it takes for a movie to be a successful attraction or vice versa.

Although there have been peer-reviewed articles and books written on cinema, there definitely lacked empirical research on the theme park side. Furthermore, most peer-reviewed articles and books are so incredibly boring and pretentious to read. My goal was to break down both and write about them in such a way that it is fun to read about. Movies and theme parks are FUN! So, reading about the relationship between the two should be equally fun and interesting. Starting with the history of how cinema influenced the modern theme park design and finishing with some of what to expect in the future, this book has it all! Although I would prefer that you buy my book (on Amazon), I have selected excerpts from it that I will publish over the next few weeks as I work on my next theme park piece. I hope you enjoy!


 

WDW CastleIn today’s world of entertainment, where some media conglomerates own both film studios and theme parks, successful films sometimes bridge these two media to create the basis for new theme park attractions. The following research study seeks to define the elements that a film needs in order to be successfully translated to a live themed entertainment experience, thus eliciting the desired emotional response from the guests; and also the necessary elements that a theme park attraction needs in order to convey both spectacle and narrative regarding the film upon which it is based.  Although there are tools currently available to studio executives and creative staff at entertainment companies, this study will serve as a model using the ideas, theories, supporting evidences, and streamlining them into one study—a consolidation of tools, if you will.

As media companies grow, and both cinema and theme parks adapt to changing needs and desires of movie patrons and park guests, the leadership at these companies needs to have the appropriate information at their fingertips to create effective and memorable stories for the screen and park. This study highlights what the potential park guests or movie patrons are looking for in terms of what drives them to spend money on themed entertainment or the cinema. Condensing this complex set of desires into a simplified answer: in terms of cinema-based attractions, the audience is searching for attractions and rides that immerse themselves into a participatory environment in which they make a difference in the story and encounter the unique characters, settings, and plots from the movie.—they want to be viscerally engaged and transported into a world of fantasy or adventure.

Universal HollywoodEver since the late 19th and early 20th centuries, audiences from around the world have been drawn to the temple of the height of the visual and performing arts, the cinema. In many ways, the early days regarded the cinema as an attraction, an amusement. In fact, many of the first silent films were shown in carnivals. Nickelodeons dotted the landscape in drug stores and clubs. Elaborate and ornate movie palaces housed some of the first big screens, and orchestras played along with the narrative (Gunning, 1986). Over the last century, cinema has gone from existing in sideshows to being a dominant mass communication source that has evolved into the very rollercoaster to which many critics and lay people compare it; and, not only metaphorically.

From starting in carnivals to now being the inspiration for the most visited theme parks in the world, cinema has gone full circle and is now instrumental in an unparalleled synergy with themed entertainment. Over the decades, there has been a strong convergence between cinema and theme parks. Studio executives, filmmakers, and theme park designers are working together in ways that serve to support both the movies and the parks that have rides based on the movies. More than ever, filmmakers and attraction designers need to know what the cinema patron and park guest both want in order to create a synergistic and dynamic entertainment experience based on a single narrative.

Hitchcock AttractionTwo of the greatest forces in media and entertainment are the cinema and theme parks; and for the latter part of the 20th Century and continuing strong into the 21st, the convergence between the cinema and theme park is becoming clear. Additionally, within the last several years, theme park attractions have inspired movies (e.g. Disney’s Pirates of the Caribbean and The Haunted Mansion). The relationship between the movies and theme parks is a strong one, but why is that so? Can one exist without the other? Or, is it a co-dependent relationship that benefits both entities? Perhaps it is all of the above. But, not every successful movie makes an equally successful theme park attraction. Often times, it is the Horror and Action genres that are used as the inspiration for successful attractions (e.g. ET-The Extra-Terrestrial, Jurassic Park, The Bates House and Motel, and Hitchcock: The Art of Making Movies).

As technology advances, the cinema and theme parks have adapted and evolved over the years to include the technology to both impress audiences and save money. Still building off the success of the cinema, theme parks have evolved their rides and attractions to go from the magic behind the movies to immersing the audience or guests into the movie itself. Likewise, studios and production companies are producing movies that act as attractions themselves. But, central to this study are the questions: why is it essential for the cinema to continue this synergy with the theme park industry, and what does it take for a movie to be a successful theme park attraction?

(Continue to Part 2)

“Magical” Data Collection (part 3 of 3)

MagicBands(cont’d from part 2)

One of the initial praises for this smart technology was the ability for it to collect and assess data through algorithms by assigning a pseudonym to the user—collecting data anonymously. This is not the case with the Disney Magic Band. The Magic Band is just one tool in the entire My Disney Experience vacation management platform. Once a user receives his or her Magic Band (whether a “tourist” or a local annual passholder), he or she has to go online and customize the band with names, select a profile picture (from a list of Disney characters), and other contact information. This, in and of itself, takes the pseudonym (anonymity) out of the equation. For now, not only can information and data be gathered, but it is attached to a specific person whose identity is not a secret. Unlike your smartphone or other mobile devices (e.g. tablet), in which the user can turn off the location sharing features (either for the whole device or app-specific), the location sharing and smart technology in the Magic Band (RFID and GPS) cannot be turned off. The inability for the user to not turn off the location sharing features can be viewed as an encroachment upon personal privacy. However, Disney World does not require park guests to wear/use the Magic Bands. Therefore, if a part guest chooses to wear/use the Magic Band, then he or she accepts the fact that prolific amounts of information are being shared, including but not limited to: location, dining preferences, FastPasses, etc).

Although conspiracy theorists can tout the whole “big brother—or in this case Big Mickey—is watching,” it is more likely that issues of database privacy should be explored (Mokbel, 2006). The treasure trove of information gathered and processed by the My Disney Experience system provides the media giant with unparalleled data that can be integrated into the park operations and, by extension, can be presumed to be integrated into other decisions. Still, the program is too new in order to know for sure where the data is going. Looking at other models of smart data, we can certainly explore the possibilities. The goal in database privacy is to provide access to the gathered information without risk of breaching privacy (attributing numbers instead of names to the sources of information).

The GPS technology built into the Magic Band builds upon decades of GIS  (global information system) research and integration in order to factor location into the database. Location provides a way to link information on a user (or subject) from one database into another. This method of data collection and organization is referred to as data matching (Curry, 2015). Without location, then the information would not be as valuable because it would be more difficult to find links between what the park guests want to experience, and in which order, during a vacation or visit to the Walt Disney World Resort. Since data matching requires the use of a figurative data map anyway, actually using a map of Disney World adds to the effectiveness of the data when factoring it into an algorithm. Integrating GIS technology into how the Magic Bands are monitored and used, allows Disney to create hyper-sensitive remote surveillance technologies (Curry, 2015). This is the basis for the character meet and greet feature referred to earlier in this series of articles.

By designing the Magic Bands to work with GPS, GIS, RFID, and POS (point of sale) technologies, Disney can take data matching to the next level and create data profiles based on the smart data collected (Curry, 2015). Whether in name or anonymously, this degree of smart data is highly effective because once a profile archetype is formed, Disney can reflect upon that profile type’s history and forecast what that particular archetype is going to do in the future and could target ads, characters, purchases, etc to that person.

But what about invasion of personal privacy while at Disney World? How should Disney respond if accused of invading the privacy of its guests? “One traditional response, here, has been that just because the data in a profiling system are not “real facts,” there can be no invasion of a person’s privacy, at least in the traditional informational sense…just as the development of GIS has been associated with the devaluation of the local, where attributes of the local come to  be seen merely as contingent features of a Euclidean set of spatial coordinates, so too has it been associated with a devaluation-or at least revaluation-of the individual and of the nature of identity” (Curry, P258, 2015). Although Curry is not referring to the Magic Bands, his research can be applied to them by extension since little is actually known about the digital data collected and all the ways that the media giant uses it.

The information collected through MyDisneyExperience (and the Magic Bands) aid in creating digital people, places, and lives. Just like an individual is responsible for one’s financial identity (credit score), then should not a Disney park guest be responsible for and how their digital self is used? But because of the aforementioned reasoning, the data collected may not be legally treated as “real facts,” this splitting of the proverbial hair gives Disney carte blanche to use the data however it chooses. It may be that the data is simply used to make park visit logistics more efficient and convenient for park guests, but it is clear that the collected data could be used in figuratively infinite ways without any due compensation for the park guest or details notification of how the data is used or interpreted.

Although privacy conspiracy theorists and some legalistic Christian fundamentalists may see this smart data technology as a gateway to the apocalypse, the truth is, this technology has been part of our lives for a long time—at least the basics of the hard technology. This is really no different than the introduction of the printed barcode back in the 1970s (Laugheinrich, 2007). RFID/GPS technology (as a means of location and payment) is found in every automated toll stickers and units in cars in order to use the express-thru lanes on the turnpikes and expressways without having to stop at the booth. Similar technology can be found in keyless electronic ignition in many contemporary cars that responds to a particular key fob instead of metal key—takes the RFID chip to the next level. That technology does not seem to fall under scrutiny or appear to be frocked with privacy concerns.

Laugheinrich highlights that RFID [and by extension RFID-GPS technologies for purposes of this paper] has three distinct advantages over more traditional means of collecting or processing data: (1)Automation—the scanners/receivers provide the company with nearly unsupervised readouts. (2)Identification—RFID offers much more in the way of information density. (3)Integration—embedding the technology in unobtrusive ways thus freeing the product design (2007). Think of RFID technology as the latest version of the now antiquated barcode. Programmed to only work with a specific person allows for RFID to be integrated into token-based authentication based applications because of the size (Laugheinrich, 2007). Token-based authentication (which is essentially the foundation of the Magic Band) provides a means to issue and then collect information that cannot be [easily] duplicated or forged. Sorry, that means you can no longer print your own or hoard past FastPasses to skip the long queue at ToyStory Midway Mania or the Seven Dwarves Mine Train.

Whether the Walt Disney Company has plans beyond park operations and planning for its Magic Bands will have to wait to be seen; however, just because Disney may not be engaging in any illegitimate or unethical uses of the smart data gathered by the Magic Band readers, that does not mean that there do not exist those who use data gathering technologies that can hack into the RFID/GPS system the Magic Bands use and modify or sell that data, or anything else unscrupulous. Potential digital privacy violations may happen if an authorized reader eavesdrops on authorized transactions  or if a rogue sensor tricks the transmitter to divulging personal information since MyDisneyExperience includes all kinds of personal and financial information on a given park guest. (Laugheinrich, 2007). Echoing the three benefits to RFID/GPS technologies, there are principally three privacy concerns as well: (1)Clandestine scanning—simply stated, the RFID is scanned or read without the user/owner’s consent. (2)Eavesdropping scanning—“listening” in on authorized or authenticated transactions between a transmitter and reader. (3)Data leakage—reading out more information from a transaction than is necessary to carry out the task (Laugheinrich, 2007).

A fairly innocent invasion of privacy in the Disney Parks could be something like this: you stop by the Brown Derby at Hollywood Studios to look at the menu. There are readers all over the place anyway, and having on in the menu board at the Derby is no different. You receive a text message or email from WDPR (Walt Disney Parks and Resorts) that asks why you did not dine at the restaurant or offers you a coupon or something along those lines. Another scenario is a little more sinister. An unauthorized individual has developed a reader that as he or she walks past park guests, picks up on the personal, park, or financial information on an individual’s Magic Band. As far as business development or pushing products, Disney could examine the attractions or characters you visit most and target merchandise at you through your mobile phone or email. Since RFID/GPS technology-driven devices are extremely small and can be integrated into almost any item, it would be very difficult for WDPR security to monitor the entrances for said devices. At the end of the day, the biggest privacy concern with the Magic Bands is the unauthorized automatic data collection that is not explicitly stated in the terms of use or user agreement that comes with the Magic Band—where WDPR finds indirect loopholes to monitor your movements in financial information while visiting the parks.

Although RFID/GPS technologies have come a long way and security company and user security measures have better developed over time, clearly more research needs to be done in order to truly understand the ramifications of the implementation of the Magic Bands into the daily operation of the Disney parks. Literature has shown us how the technology works and how it could be used. Most of what has been written about in these articles requires looking at past research on either privacy or wearable technology and apply it to how it may affect the manner in which Magic Bands are used. Furthermore, it is not always one of the two parties in the RFID relationship (i.e. WDPR and the park guest), but it can be other park guests with intrusive technologies that breach the relationship that can pose a privacy or security threat.

Click HERE for part 1

Click HERE for part 2

 

Bibliography

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Curry, M.R. (2015), Digital People, Digital Places: Rethinking Privacy in a World of Geographic Information, University of California Los Angeles, Ethics and Behavior 7:3, P253-263

Dockterman, E. (2014). Now Disney Can Track Your Every Move with NSA-Style Wristbands, Time.Com, 1.

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Laugheinrich, M. (2007), RFID and Privacy, Security, Privacy, and Trust in Modern Data Management, Part V, P433-450.

Mokbel, M.F. (2006). Towards Privacy-Aware Location-Based Data Servers, Department of Computer Science and Engineering, University of Minnesota, Twin Cities.

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