Saturday Afternoon in the Park with Magic

magic-wandIf you are giggling right now, then I know you catch the reference in my article’s title this week ;-). Ordinarily, I select some sort of theme to write about in regards to a theme park itself or attraction. But this week, I thought I would take a lighter approach to my weekly article on themed entertainment and write about my experiences this past weekend. Most weekends, you can find me in the parks of Central/West Central Florida. Living within a short driving distance of the parks, I generally do a lot of park hopping. What is park hopping, you ask? It’s when you spend a few hours in different parks throughout the day. Essentially, hopping from one to the other. Since I live here, I don’t feel as if I need to spend a significant amount of time in any one park. Honestly, I find that sometimes you can get just as much accomplished in a few hours in the evening than in an entire day. Anyway. I had a few notable experiences that I just wanted to share. Anytime something extra special happens to me while I am in a park, I refer to it as magic. Partially because having worked at Walt Disney World for a few years, I often referred to extra special actions throughout the day as “making magic.” But, magic in the parks is not limited to just Disney, but they all have a certain magic.

Steamy hot summers are just part and parcel to living in central and south Florida. Living here, you figure out ways to still enjoy the parks while not falling down dead from heat stroke. Haha. From knowing which snacks or beverages are the most refreshing to alternating between indoor and outdoor attractions or simply visiting a store between rides. Sometimes a combination of the aforementioned works out the best.

Saturday afternoon, following flying around on a bench and helping Harry defeat dementors and such on Forbidden Journey in Hogsmeade at Islands of Adventure, I was definitely in the mood for something refreshing prior to boarding the Hogwarts Express to Kings Cross Station at Universal Studios. My friend Nelson and I were walking past the Butterbeer cart near Dragon Challenge when I decide to get a frozen butterbeer. Often, the line is really long and I just assume wait until the slower seasons but the line wasn’t too bad this time. After about 5mins of waiting, I was ready to place my order when Nelson asks if his Universal team member discount applies to the cart. Much like with the annual passholder discounts, his too was only applicable at indoor locations. The young lady suggested that we go inside Three Broomsticks to the bar and order one there.

Taking her advice, Nelson and I walked over to the former Enchanted Oak restaurant, now the Three Broomsticks, and head to the bar. Didn’t take long to notice that the line for the bar wrapped completely around the room. I commented that we were better off in the outside line and no discount. Back outside we went. Walking past that same cart again, the line was even longer than before, so I decided that butterbeer wasn’t all that important. Or was it? I proceeded to wait in the line again for my refreshing frozen butterbeer. Having to wait 10 minutes this time, I anxiously awaited the frozen beverage delight! Not to my surprise, it was the same citizen of Hogsmeade that I encountered earlier. She was just as pleasant as she was before, which is difficult to do on a blistering hot day. We both exchanged a few giggles because it was obviously that she knew that I had returned to her cart because the line was too long inside. After she poured my butterbeer with marshmallowy froth from the taps, I handed her my card and she replied “no charge.” WOW! How incredibly thoughtful. The last thing I expect is to get anything complimentary in the parks. This incredibly unexpected magical encounter in the Wizarding World of Harry Potter certainly helped to brighten my day and make my friend Nelson a little jealous. Haha.

The magic did not stop at WWoHP, but I experienced some more magic later on Saturday evening. After finishing up at Universal, and making a stop at SeaWorld for a couple hours, my friends and I headed over to Magic Kingdom to meet up with a couple more folks. While on the monorail, the couple of friends that we were meeting starting booking FastPasses and relaying to us which ones the selected. This whole process would’ve been a lot easier had we all been linked on the MyDisneyExperience app. Sometimes, I forget to add people or neglect mentioning to them to add me. Moving along. After some adding, cancelling, and searching, it was apparent that everyone grabbed the last slots except me. Thankfully the lines were fairly short–even for a non summer day. Perks of going in the evening. So, I wasn’t too worried. I imagined that someone in our group would wait in standby with me as as to not ride alone. However, riding alone is something I do quite often, so nothing new there. Out of our group of five, only two were able to snatch up FPs (by was of a re-addmittance card) for Seven Dwarfs Mine Train earlier in the evening. Unfortunately, that meant that three of us had to wait in standby.

After riding It’s a Small World and the iconic Tea Cups (note: the trick to not getting sick is to spin your tea cup in the same direction as the platform) we all decided to get some ice cream. While across from Mine Train, Jason thought about asking the greeter at the attraction if he would add the three of us to his re-add. If you are familiar with how strict FP and re-add policies have become, you know that this may as well be a fool’s errand. Jason told us to start walking to our next stop which was Splash Mountain and he’d catch up. As we began walking across Fantasyland, and commenting how Jason’s quest was not going to pan out well, we did not get past the carousel when he came up to us and told us that we had been added! So, now all five of us could go through the FastPass line. Sweet! And I thought getting my free butterbeer was as magical as it was going to get on Saturday. Experiencing some them park magic in Fantasyland, how apropos!

Whether I experience extra special magic in the parks or not, I will always enjoy going. There is just something so uniquely experiential in the ability to casually enjoy the parks at my leisure. However, it is times like the ones I have mentioned that even surprise even me! In addition to the encounters I highlighted in this article, I also experienced receiving express passes from Universal Guest Relations after leaving a compliment for the Hogsmeade merchant and getting accommodated in the FP queue at Space Mountain. So, four magical experiences in one day in the parks!

“Magical” Data Collection (part 3 of 3)

MagicBands(cont’d from part 2)

One of the initial praises for this smart technology was the ability for it to collect and assess data through algorithms by assigning a pseudonym to the user—collecting data anonymously. This is not the case with the Disney Magic Band. The Magic Band is just one tool in the entire My Disney Experience vacation management platform. Once a user receives his or her Magic Band (whether a “tourist” or a local annual passholder), he or she has to go online and customize the band with names, select a profile picture (from a list of Disney characters), and other contact information. This, in and of itself, takes the pseudonym (anonymity) out of the equation. For now, not only can information and data be gathered, but it is attached to a specific person whose identity is not a secret. Unlike your smartphone or other mobile devices (e.g. tablet), in which the user can turn off the location sharing features (either for the whole device or app-specific), the location sharing and smart technology in the Magic Band (RFID and GPS) cannot be turned off. The inability for the user to not turn off the location sharing features can be viewed as an encroachment upon personal privacy. However, Disney World does not require park guests to wear/use the Magic Bands. Therefore, if a part guest chooses to wear/use the Magic Band, then he or she accepts the fact that prolific amounts of information are being shared, including but not limited to: location, dining preferences, FastPasses, etc).

Although conspiracy theorists can tout the whole “big brother—or in this case Big Mickey—is watching,” it is more likely that issues of database privacy should be explored (Mokbel, 2006). The treasure trove of information gathered and processed by the My Disney Experience system provides the media giant with unparalleled data that can be integrated into the park operations and, by extension, can be presumed to be integrated into other decisions. Still, the program is too new in order to know for sure where the data is going. Looking at other models of smart data, we can certainly explore the possibilities. The goal in database privacy is to provide access to the gathered information without risk of breaching privacy (attributing numbers instead of names to the sources of information).

The GPS technology built into the Magic Band builds upon decades of GIS  (global information system) research and integration in order to factor location into the database. Location provides a way to link information on a user (or subject) from one database into another. This method of data collection and organization is referred to as data matching (Curry, 2015). Without location, then the information would not be as valuable because it would be more difficult to find links between what the park guests want to experience, and in which order, during a vacation or visit to the Walt Disney World Resort. Since data matching requires the use of a figurative data map anyway, actually using a map of Disney World adds to the effectiveness of the data when factoring it into an algorithm. Integrating GIS technology into how the Magic Bands are monitored and used, allows Disney to create hyper-sensitive remote surveillance technologies (Curry, 2015). This is the basis for the character meet and greet feature referred to earlier in this series of articles.

By designing the Magic Bands to work with GPS, GIS, RFID, and POS (point of sale) technologies, Disney can take data matching to the next level and create data profiles based on the smart data collected (Curry, 2015). Whether in name or anonymously, this degree of smart data is highly effective because once a profile archetype is formed, Disney can reflect upon that profile type’s history and forecast what that particular archetype is going to do in the future and could target ads, characters, purchases, etc to that person.

But what about invasion of personal privacy while at Disney World? How should Disney respond if accused of invading the privacy of its guests? “One traditional response, here, has been that just because the data in a profiling system are not “real facts,” there can be no invasion of a person’s privacy, at least in the traditional informational sense…just as the development of GIS has been associated with the devaluation of the local, where attributes of the local come to  be seen merely as contingent features of a Euclidean set of spatial coordinates, so too has it been associated with a devaluation-or at least revaluation-of the individual and of the nature of identity” (Curry, P258, 2015). Although Curry is not referring to the Magic Bands, his research can be applied to them by extension since little is actually known about the digital data collected and all the ways that the media giant uses it.

The information collected through MyDisneyExperience (and the Magic Bands) aid in creating digital people, places, and lives. Just like an individual is responsible for one’s financial identity (credit score), then should not a Disney park guest be responsible for and how their digital self is used? But because of the aforementioned reasoning, the data collected may not be legally treated as “real facts,” this splitting of the proverbial hair gives Disney carte blanche to use the data however it chooses. It may be that the data is simply used to make park visit logistics more efficient and convenient for park guests, but it is clear that the collected data could be used in figuratively infinite ways without any due compensation for the park guest or details notification of how the data is used or interpreted.

Although privacy conspiracy theorists and some legalistic Christian fundamentalists may see this smart data technology as a gateway to the apocalypse, the truth is, this technology has been part of our lives for a long time—at least the basics of the hard technology. This is really no different than the introduction of the printed barcode back in the 1970s (Laugheinrich, 2007). RFID/GPS technology (as a means of location and payment) is found in every automated toll stickers and units in cars in order to use the express-thru lanes on the turnpikes and expressways without having to stop at the booth. Similar technology can be found in keyless electronic ignition in many contemporary cars that responds to a particular key fob instead of metal key—takes the RFID chip to the next level. That technology does not seem to fall under scrutiny or appear to be frocked with privacy concerns.

Laugheinrich highlights that RFID [and by extension RFID-GPS technologies for purposes of this paper] has three distinct advantages over more traditional means of collecting or processing data: (1)Automation—the scanners/receivers provide the company with nearly unsupervised readouts. (2)Identification—RFID offers much more in the way of information density. (3)Integration—embedding the technology in unobtrusive ways thus freeing the product design (2007). Think of RFID technology as the latest version of the now antiquated barcode. Programmed to only work with a specific person allows for RFID to be integrated into token-based authentication based applications because of the size (Laugheinrich, 2007). Token-based authentication (which is essentially the foundation of the Magic Band) provides a means to issue and then collect information that cannot be [easily] duplicated or forged. Sorry, that means you can no longer print your own or hoard past FastPasses to skip the long queue at ToyStory Midway Mania or the Seven Dwarves Mine Train.

Whether the Walt Disney Company has plans beyond park operations and planning for its Magic Bands will have to wait to be seen; however, just because Disney may not be engaging in any illegitimate or unethical uses of the smart data gathered by the Magic Band readers, that does not mean that there do not exist those who use data gathering technologies that can hack into the RFID/GPS system the Magic Bands use and modify or sell that data, or anything else unscrupulous. Potential digital privacy violations may happen if an authorized reader eavesdrops on authorized transactions  or if a rogue sensor tricks the transmitter to divulging personal information since MyDisneyExperience includes all kinds of personal and financial information on a given park guest. (Laugheinrich, 2007). Echoing the three benefits to RFID/GPS technologies, there are principally three privacy concerns as well: (1)Clandestine scanning—simply stated, the RFID is scanned or read without the user/owner’s consent. (2)Eavesdropping scanning—“listening” in on authorized or authenticated transactions between a transmitter and reader. (3)Data leakage—reading out more information from a transaction than is necessary to carry out the task (Laugheinrich, 2007).

A fairly innocent invasion of privacy in the Disney Parks could be something like this: you stop by the Brown Derby at Hollywood Studios to look at the menu. There are readers all over the place anyway, and having on in the menu board at the Derby is no different. You receive a text message or email from WDPR (Walt Disney Parks and Resorts) that asks why you did not dine at the restaurant or offers you a coupon or something along those lines. Another scenario is a little more sinister. An unauthorized individual has developed a reader that as he or she walks past park guests, picks up on the personal, park, or financial information on an individual’s Magic Band. As far as business development or pushing products, Disney could examine the attractions or characters you visit most and target merchandise at you through your mobile phone or email. Since RFID/GPS technology-driven devices are extremely small and can be integrated into almost any item, it would be very difficult for WDPR security to monitor the entrances for said devices. At the end of the day, the biggest privacy concern with the Magic Bands is the unauthorized automatic data collection that is not explicitly stated in the terms of use or user agreement that comes with the Magic Band—where WDPR finds indirect loopholes to monitor your movements in financial information while visiting the parks.

Although RFID/GPS technologies have come a long way and security company and user security measures have better developed over time, clearly more research needs to be done in order to truly understand the ramifications of the implementation of the Magic Bands into the daily operation of the Disney parks. Literature has shown us how the technology works and how it could be used. Most of what has been written about in these articles requires looking at past research on either privacy or wearable technology and apply it to how it may affect the manner in which Magic Bands are used. Furthermore, it is not always one of the two parties in the RFID relationship (i.e. WDPR and the park guest), but it can be other park guests with intrusive technologies that breach the relationship that can pose a privacy or security threat.

Click HERE for part 1

Click HERE for part 2

 

Bibliography

Ball, R., et al (2015). The Future of Luxury: Capital of Creation, Fashion Institute of Technology, Capstone Research Project, Master’s Degree Program.

Curry, M.R. (2015), Digital People, Digital Places: Rethinking Privacy in a World of Geographic Information, University of California Los Angeles, Ethics and Behavior 7:3, P253-263

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Laugheinrich, M. (2007), RFID and Privacy, Security, Privacy, and Trust in Modern Data Management, Part V, P433-450.

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Winsor, R.M. (2015). The Magic of the Mouse: An Exploration of Brand Personality in the Walt Disney Company, University of New Hampshire, Senior Honor’s Thesis.